9 Lean Measures that Everyone can use
Efficiency improvement is something that many of our clients are interested in and we’re often asked for our ‘top tips’ for improving efficiency. So here they are!
Why Robotic Process Automation Is A Terrible Name
The word “Robotic” is misleading Robotic Process Automation (RPA) is up there behind Artificial Intelligence (AI) in the list of disruptive technologies for the corporate world. It gives businesses the opportunity to automate processes without needing to fund hundreds of thousands – sometimes millions – of pounds worth of IT...
How to effectively execute your digital transformation strategy
Here’s 5 reason why it doesn’t work:
Why is it important to select appropriate processes for RPA?
Not every process can be automated. Every organisation has processed, and some will have thousands! But, are all processes suitable for Robotic Process Automation (RPA)? The answer is no. Not all processes are suitable nor can be automated. Therefore, to save on valuable funding and resource, it’s vital to identify...
5 tools I never leave home without!
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
A tale of two processes
One good process and one bad process My parents were interior decorators – so when I was a child, whenever we went somewhere, my parents couldn’t help but comment on the interior design of the place. And I mean everywhere.
Lean in an Office is different from Lean in Manufacturing
Lean has its roots in Manufacturing, so it follows that many consulting firms also have their roots in consulting for Manufacturing. Most of these consulting firms have embraced lean in office and white-collar areas – I have no beef with that at all.
Here are the results of every Customer Satisfaction survey ever.
If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed:
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