When training, I often come across sceptics, who repeat the mantra, ‘We have tried that before and failed’, ‘No one will use this, the company are not really interested’. So how do you manage these sceptics? And manage their resistant behaviour in training?
Probably the #1 issue I see when we visit an operation is around what is measured. Even in environments where they have a balanced scorecard, the custom in practice leans heavily in one direction.
When I visit companies and speak to Managers, I commonly hear them complain about poor performers bringing down their overall performance and how they can’t do anything about it.
Quite often I see Management Consultants and Leadership bloggers talk about employee engagement and how to make things better.
The measures are often arbitrary. If you can quantifiably measure something, that takes away a lot (but not all) of the bias, but in most cases, we try to measure behaviours like Cooperation, Teamwork, Collaboration & Communication which are all qualitative, or Opinion-based. Then there is a whole set of...
We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.
Sir Robinson says “If you’re not prepared to be wrong, you’ll never come up with anything original”.
7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...