‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
How important is customer service to your company? I have been working out in Dublin since early December last year. This means lots of trips to and from the airport. It also means lots and lots of taxis.
How easily can you identify a poor process flow? Going back a good few years there was a guy I worked with who decided to become a cheque for the day. This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund...
I’ve been delivering Lean Improvements in organisations for over 15 years. I see resistance in almost every project I’ve delivered. Sometimes, it’s minor and sometimes, its maximum resistance and sometimes, it kills the improvement completely. The big question of course is… Why?