Are you reading your data correctly? 00:06 Let’s talk about the difference between data and analysis. 00:11 Because I frequently see people looking at data in organisations,
We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.
Here’s 5 reason why it doesn’t work:
Not every process can be automated. Every organisation has processed, and some will have thousands! But, are all processes suitable for Robotic Process Automation (RPA)? The answer is no. Not all processes are suitable nor can be automated. Therefore, to save on valuable funding and resource, it’s vital to identify...
A good process flow has a knock on effect on the rest of a company. Yesterday I was reminded of the importance of having good processes that enable good information flow. I wanted to share the example with you…. consider this sequence of events
How reliable is your data? This picture popped up a few times on my LinkedIn feed a few times last week:
Almost every business attempts to track the reason for the enquiry or call or email or complaint. The most common way of tracking is through either a CRM (the customer management system in use) or through the phone system (often called wrap codes).
It’s important to always be mindful of your customer. It seems to me that with the advances in technology and the exponential growth in data collection and storage, companies are increasingly looking to better use this data to gain an advantage. Which is great and can provide wonderful insights in...