Customer Satisfaction - Lean Consulting

How close are your Employee Engagement and Customer Experience Strategies?

The parallel between Employee Engagement and Customer Experience Strategies is closer than you may think. Double acts have long been part of many peoples lives, from Morecambe & Wise, Penn & Teller or even Cake & Custard. These have each had their own success and in business, there are two...

Here are the results of every Customer Satisfaction survey ever.

If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed:

Are most complaints a result of multiple failures?

By Cameron Turner
In Customer Satisfaction

Think about the last time you actually made a complaint with a company. Why did you complain? Chances are – it wasn’t because of a single failure.