Such a vital service requires a better customer experience. On Tuesday I had a flare-up of an ailment I sometimes get (once or twice a year) in my foot. A simple medicine takes care of it – but it requires a prescription.
If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed:
At Lean Consulting, we have worked with some great teams. Teams who are experts in their field; truly committed to the cause and proud of the knowledge that they hold.
How much of an impact does a positive Customer Journey have? Recently, we moved our business bank accounts from one of the major banks to another. We’d had repeatedly bad service to the point where going through the hassle of changing banks was better than stay where we were.