When training, I often come across sceptics, who repeat the mantra, ‘We have tried that before and failed’, ‘No one will use this, the company are not really interested’. So how do you manage these sceptics? And manage their resistant behaviour in training?
A friend of mine works in Sales, and he recently handed in his notice as he found a job with a competitor. There is a notice period in his employment contract of 4 weeks. But because he is in sales, the company ALWAYS walks the employees out the door when...
Open For Business As Usual Now that we have started to come to terms with the changes that we have made in our daily lives to deal with Covid, I keep hearing about a “new normal”?!
‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting
I’ve been delivering Lean Improvements in organisations for over 15 years. I see resistance in almost every project I’ve delivered. Sometimes, it’s minor and sometimes, its maximum resistance and sometimes, it kills the improvement completely. The big question of course is… Why?