Everyone wants cost benefits. There’s no point in pretending this doesn’t exist. It costs money to improve your business, so the funding needs to provide a return on investment.
Open For Business As Usual Now that we have started to come to terms with the changes that we have made in our daily lives to deal with Covid, I keep hearing about a “new normal”?!
How important is service? I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart:
Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms.
A lot of big corporations avoid paying tax, despite being able to afford it. By now you’ve probably heard that Apple has been asked to pay €13 billion in back taxes to Ireland. I’m fairly certain that they won’t pay a cent of this (or they’ll agree a much much...
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