Cost, cost, cost. Everyone wants to reduce costs
Everyone wants cost benefits. There’s no point in pretending this doesn’t exist. It costs money to improve your business, so the funding needs to provide a return on investment.
Why do credit cards have tape and embossed numbers
00;00;07;00 This is a debit card, or it could be a credit card. 00;00;11;14 You all know one of these is evil, you use them countless times
3 and a half reasons that Lean Six Sigma fails to deliver
What is Lean Six Sigma?
Stick or Twist
Open For Business As Usual Now that we have started to come to terms with the changes that we have made in our daily lives to deal with Covid, I keep hearing about a “new normal”?!
Taking the ‘service’ out of Customer Service (and the cost of doing so)
How important is service? I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart:
Accepting High Costs
‘Accepting High Costs’ Transcript 00:00:06:23 Recently, I’ve seen more and more examples of companies
About Networking
‘About Networking’ Transcript 00:00:09:06 Hi everyone! I’ve made a New Year’s resolution for business
Why outsource to big companies?
Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms.
The sham argument about corporate tax avoidance
A lot of big corporations avoid paying tax, despite being able to afford it. By now you’ve probably heard that Apple has been asked to pay €13 billion in back taxes to Ireland. I’m fairly certain that they won’t pay a cent of this (or they’ll agree a much much...
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