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Broken Plates

3 and a half reasons that Lean Six Sigma fails to deliver

What is Lean Six Sigma? Lean Six Sigma is a prescriptive methodology for improving flow and reducing variation in a process using data & process analysis techniques. More simply, it is a means to systematically improve the speed and quality of a process, and it is highly effective.
Accepting High Costs

Accepting High Costs

‘Accepting High Costs’ Transcript 00:00:06:23   Recently, I’ve seen more and more examples of companies 00:00:11:22   particularly large companies accepting poor performance 00:00:16:06  and I see this happen quite often in the costs of delivering things 00:00:22:07  and it’s what I like to refer to as the ‘boiled frog syndrome’. 00:00:26:13 ...
Outsourcing

Why outsource to big companies?

Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms. I’m not sure I really understand the decision-making process here…
big mac

On Big Mac’s and jumping to conclusions…

What damage is caused by jumping to conclusions? There was a sharing frenzy on my personal Facebook feed over the weekend as the video of molten copper being poured over a Big Mac went viral. If you missed it, here it is: All the shared posts were littered with comments denigrating...