Discover insights on Lean Thinking in organisations

Math is Fun – Fibonacci

By Cameron Turner
In LinkedIn, Social Media

00:00:06:21 Today on Maths is Fun, I want to talk about the Fibonacci numbers. 00:00:11:10 You probably remember these from school, but if not, here’s a quick refresher. 00:00:16:09 So it’s just a sequence of numbers that is derived from adding the last 00:00:21:05 two numbers...

Maths is Fun – Circumference

By Cameron Turner
In LinkedIn

00:00:06:28 This week on maths is fun, I want to talk about some maths that’s a little bit counterintuitive, 00:00:11:29 but it’s absolutely correct, Here we’ve got a globe, G’Day Australia! 00:00:16:28 So we have a bit of cable here 00:00:19:27 now if I wrap around...

Taking the ‘service’ out of Customer Service (and the cost of doing so)

By Ashly Latham
In Business, Customer experience, Customer Satisfaction, Customer Service, NPS, Uncategorised

I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart: Truly great Customer Service As we have been given firm timelines for our children returning to school (hoorah!) we went shopping for school shoes at a...

Math is Fun – Factorials

By Cameron Turner
In LinkedIn, Uncategorised

00;00;07;00 You wouldn’t think it. 00;00;07;29 But the number of possible combinations, 00;00;11;28 from a humble pack of playing cards 00;00;13;27 is nearly infinite It’s huge. In maths will usually 00;00;18;26 represent this number as a factorial, 00;00;21;25 which is simply a number followed...

Are Robots Scary?

By Matthew Ferrier
In Behaviour, Digital Transformation, Food for thought, Robotic Process Automation, RPA, Technology

For several years I have been working with Intelligent Automation, RPA and algorithms. I’m someone that is really interested in AI, VR and anything to do with new tech and advancements. However, my wife is terrified of “the robots taking over” due to watching the Terminator movies and whilst jokingly...

7 Key Points in Leading a Project

By Ben Hart
In Employee Engagement, Food for thought, Leadership, Management, Uncategorised

7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...

How engaged is your Customer Experience (CX) Strategy?

“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...

Accepting High Costs

By Cameron Turner
In 8 Wastes, Business, Finance, Improvement, Lean Improvements

‘Accepting High Costs’ Transcript 00:00:06:23 Recently, I’ve seen more and more examples of companies 00:00:11:22 particularly large companies accepting poor performance 00:00:16:06 and I see this happen quite often in the costs of delivering things 00:00:22:07 and it’s what I like to refer to as the ‘boiled frog syndrome’. 00:00:26:13 ...

Managing Conflict and Difficult Conversations

By Cameron Turner
In Communication, Continuous Improvement, Improvement, Performance, Strategy, Uncategorised

‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes 00:00:10:17 is people’s inability to gain consensus and move forward with the improvement. 00:00:16:02 Conflict is one of the biggest barriers to landing an improvement in an 00:00:20:13 organisation whether...

Great Service Delivery

By Ben Hart
In Change, Continuous Improvement, Customer experience, Customer Service, Uncategorised

‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting 00:00:13:02 and I want to put together a little video around an observation I had 00:00:17:20 from my personal trainer. So just after Christmas, I put on a bit of Christmas...