Discover insights on Lean Thinking in organisations

Why do credit cards have tape and embossed numbers

By Cameron Turner
In Business, Digital Transformation, Information, Innovation

00;00;07;00 This is a debit card, or it could be a credit card. 00;00;11;14 You all know one of these is evil, you use them countless times 00;00;14;15 probably more often than you wish you did. 00;00;16;22. Millions of these get printed every...

3 and a half reasons that Lean Six Sigma fails to deliver

By Ashly Latham
In Business, Change Management, Continuous Improvement, Improvement, Lean, Lean Consulting, Lean Improvements, Lean Six Sigma, Lean Thinking, Uncategorised

What is Lean Six Sigma? Lean Six Sigma is a prescriptive methodology for improving flow and reducing variation in a process using data & process analysis techniques. More simply, it is a means to systematically improve the speed and quality of a process, and it is highly effective.

Why Robotic Process Automation Is A Terrible Name

By Cameron Young
In Lean Techniques, Robotic Process Automation, RPA, Tools

The word “Robotic” is misleading Robotic Process Automation (RPA) is up there behind Artificial Intelligence (AI) in the list of disruptive technologies for the corporate world. It gives businesses the opportunity to automate processes without needing to fund hundreds of thousands – sometimes millions – of pounds worth of IT...

Pros and Cons of Automation Anywhere

What you need to know about Automation Anywhere We use Automation Anywhere software to develop Robotic Process Automation (RPA) for leading financial services, business process outsourcing, healthcare, and insurance companies. What that really means, is that we help organisations create and maintain a digital workforce composed of software bots that...

Stick or Twist

They went from 6 people being in the office at the same time to just 1 at a time.

Maths is Fun – Circumference

By Cameron Turner
In LinkedIn

00:00:06:28 This week on maths is fun, I want to talk about some maths that’s a little bit counterintuitive, 00:00:11:29 but it’s absolutely correct, Here we’ve got a globe, G’Day Australia! 00:00:16:28 So we have a bit of cable here 00:00:19:27 now if I wrap around...

Taking the ‘service’ out of Customer Service (and the cost of doing so)

By Ashly Latham
In Business, Customer experience, Customer Satisfaction, Customer Service, NPS, Uncategorised

I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart: Truly great Customer Service As we have been given firm timelines for our children returning to school (hoorah!) we went shopping for school shoes at a...

Math is Fun – Factorials

By Cameron Turner
In LinkedIn, Uncategorised

00;00;07;00 You wouldn’t think it. 00;00;07;29 But the number of possible combinations, 00;00;11;28 from a humble pack of playing cards 00;00;13;27 is nearly infinite It’s huge. In maths will usually 00;00;18;26 represent this number as a factorial, 00;00;21;25 which is simply a number followed...

Are Robots Scary?

By Matthew Ferrier
In Behaviour, Digital Transformation, Food for thought, Robotic Process Automation, RPA, Technology

For several years I have been working with Intelligent Automation, RPA and algorithms. I’m someone that is really interested in AI, VR and anything to do with new tech and advancements. However, my wife is terrified of “the robots taking over” due to watching the Terminator movies and whilst jokingly...