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Accepting High Costs

Accepting High Costs

‘Accepting High Costs’ Transcript 00:00:06:23   Recently, I’ve seen more and more examples of companies 00:00:11:22   particularly large companies accepting poor performance 00:00:16:06  and I see this happen quite often in the costs of delivering things 00:00:22:07  and it’s what I like to refer to as the ‘boiled frog syndrome’. 00:00:26:13 ...
Managing-Conflict-and-Difficult-Conversations

Managing Conflict and Difficult Conversations

‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23   One of the biggest issues I see when working on improvement programmes 00:00:10:17   is people’s inability to gain consensus and move forward with the improvement. 00:00:16:02   Conflict is one of the biggest barriers to landing an improvement in an 00:00:20:13    organisation whether...
Poor process flow

Poor Process Flow

How easily can you identify a poor process flow? Going back a good few years there was a guy I worked with who decided to become a cheque for the day. This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund...