Quite often I see Management Consultants and Leadership bloggers talk about employee engagement and how to make things better.
It’s often said that ‘Variation is the enemy of Lean’. In fact, I’m guilty of saying it myself. But it’s not always true. As an organisation, we often don’t take enough time to understand the variation in our business and why it is there.
A friend of mine works in Sales, and he recently handed in his notice as he found a job with a competitor. There is a notice period in his employment contract of 4 weeks. But because he is in sales, the company ALWAYS walks the employees out the door when...
I was a guest speaker at a Lean Conference recently and I made reference to the fact that Lean is hundreds of years old.
The measures are often arbitrary. If you can quantifiably measure something, that takes away a lot (but not all) of the bias, but in most cases, we try to measure behaviours like Cooperation, Teamwork, Collaboration & Communication which are all qualitative, or Opinion-based. Then there is a whole set of...
Are you reading your data correctly? 00:06 Let’s talk about the difference between data and analysis. 00:11 Because I frequently see people looking at data in organisations,
So you may have heard the term ‘Six Sigma’ thrown around the workplace but not really know what it was actually about. Or perhaps you are aware it’s something to do with Improvement or perhaps you’ve never heard the term before. We thought we’d take a minute to provide a...
We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.
Sir Robinson says “If you’re not prepared to be wrong, you’ll never come up with anything original”.
Efficiency improvement is something that many of our clients are interested in and we’re often asked for our ‘top tips’ for improving efficiency. So here they are!