Systems thinking is about looking at an entire system of processes that interact together – rather than focusing on a single process in isolation.
This approach to thinking helps understand the complex relationships that processes have with each other.
For example, a poor commission process might be causing harm to an effective sales performance – but commission structures are typically created and agreed with HR and are not part of the sales process. Only focusing on a sales process would miss the connection between these two disparate activities – this is where systems thinking comes into its own.
Regardless of the processes in focus, systems thinking can help you understand how all processes work together and influence each other.