Whether you like it or not – conflict often appears in the workplace. Sometimes it’s direct and overt, but other times much more subtle.
Sometimes, people can be too passive when dealing with conflicts, allowing them to linger or remain unresolved. Other times, some people can be too bullish in dealing with a conflict.
The consequences of either approach can manifest themselves in other ways.
When working in change environments, conflicts can derail entire programmes of work or ensure funding is cut from a value project.
We teach you some core skills about dealing with conflict to help resolve issues with the minimum amount of effort and disruption.