The Lean Six Sigma Leader role is a complex one, it takes the traditional role and turns it slightly on its head. Six Sigma as a methodology requires an analytical mind, and for Black Belts, that’s got to be a strong personal trait.
Leading work in a Six Sigma environment, therefore, requires leadership’s behaviour to shift towards a dedication to do the right thing for the service user and therefore for the business, the way in which measures are identified and deployed will require review and potentially retraining too. The move towards SPC and flow charts, histograms etc. isn’t easy unless carefully guided, the diet of management information may well shift and with it the traditional levers of power for leaders.
As an exemplar, Lean Six Sigma projects will strive for knowledge about ‘demand’, this is not a traditional measure, and because it’s not measured, it’s not surprising to discover more than 50% of the ‘demand’ is for things the service has got wrong from the customers perspective. Leaders need to embrace this information as it is a key measure of project success when this figure drops. However, none of this is obvious as a traditional leader with traditional metrics with which to run the business.
Lean Consulting’s Six Sigma course for leaders has been specifically designed to guide Leaders through the changing environment created by Lean Six Sigma interventions. The need for good leadership still exists, it’s where they spend their time, what they pay attention to and how to interpret the new measures on the charts used by the Lean Six Sigma teams that are difficult to overcome when they are unfamiliar.
Our course will help you to find the right questions to use once you’ve mastered understanding the new measures, guiding you to build insight from the measures to allow you to lead your team. We will coach you on how to keep your team moving forwards and challenging them on the right things to keep improving the service to the customer.