IJS Global wanted to deliver an improved service and look at ways of reducing costs for one of their major clients. Working collaboratively in partnership with their client was important for IJS Global so they wanted an approach that would enable them to work together with the client on improvements, rather than try to improve the process on their own.
The best way to bring two different companies together to work on improving a series of processes was to design and facilitate a workshop with key colleagues from both companies.
We developed a series of workshops that introduced people to some basic Lean concepts, using an interactive simulation to engage people in a radically different way. We also worked through some carefully selected tools with live examples from their businesses. Lastly, we explored the 8 wastes of some of their biggest issues and then worked through Root Cause Analysis for each of them.
Finally, we brainstormed some solutions where we had enough data and set specific actions for each of the workshop attendees to complete to improve processes.
We first needed to understand what problem that IJS Global were tying to solve. This was key to designing an approach that worked for both them and their client. They felt that some of the reasons why things go wrong with their part of the process was in part due to processes completed upstream by their client.
They wanted an approach that would help their client recognise this issue and buy into an own some of the change required. It couldn’t be a one-sided approach – it needed to combine both companies working toward a common goal.
As a result of our workshop, 13 actions were agreed that solved some of the root causes or were actions to further investigate the root causes.
Both IJS Global and their client left the sessions energised, with a defined set of actions of complete that would solve some of their immediate issues and some longer term objectives that would further improve and maintain performance