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Combat to Epic Fail

Combat to epic fail

By Customer experience, Customer Satisfaction, Customer Service, Uncategorised, Value Adding Activity
When I was in college, I worked in a pub that served food. Whenever the pub got busy, the quality coming from the kitchen took a steep nosedive; food being overcooked, undercooked, the wrong food being sent and so on, and as a result, many of the customers rejected what they were given. Conservatively, I would say that at peak times as many as half of the dishes that left the kitchen were sent back for one reason or another.

Think about that for a moment: to feed 100 customers, the kitchen might need to produce upwards of 150 plates of food!

This obviously made for some fairly unhappy customers, and it put even more strain on an already stretched kitchen. In this instance, Supply was unable to meet Demand…

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