Category

Technology

So… What do you do?

By Behaviour, Business, Communication, Continuous Improvement, Customer Service, Data, Employee Engagement, Food for thought, High Performance, Information, Lean Techniques, Lean Thinking, Management, Performance, Robotic Process Automation, RPA, Technology

In the past 7 years as a Lean Continuous Improvement (CI) practitioner, the most common question I get asked is, “So… What is it you do in your role?”  Usually, in response to this question,  I pause for a moment and tend to describe the technical aspects of my job, whether it be: achieving financial benefits through the delivery of projects, releasing capacity through streamlining processes, describing my role as a Lean Six Sigma Black Belt and the list most definitely goes on.  In all cases: I’m often greeted with a blank face, disinterest, statements such as “that sounds complicated” and then the topic of conversation quickly changes to something different and more likely understood by the unaffiliated.

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How to effectively execute your digital transformation strategy

By Data, High Performance, Information, Lean Techniques, Lean Thinking, Management, Performance, Robotic Process Automation, RPA, Technology

Digital Transformation has been a corporate buzz-term for the last 5 years. Like any latest trend, people have taken an incredibly macro-level concept. They just throw it on any damaged business as the silver bullet we’ve all been waiting for to a point where most SME’s see digital transformation as a fairy tale.

Here’s 5 reason why it doesn’t work:

  • Digital Transformation is not the collection of technology mashed together.
  • There has been no strategy for change developed
  • Senior Management have driven requirements rather than people on the ground
  • The entire system of operations hasn’t been considered.
  • They looked to emulate what their competition is doing

So, how to effectively execute your digital transformation strategy?

  1. Talk to your customers; both internal and external – what’s not working? Why doesn’t it work? What’s the impact?
  2. Test that what you have been told is correct. Have you observed this? Why did this happen?
  3. Tell your people what you have found. Create engagement.
  4. Develop short, medium- and long-term solutions with the business and customers.
  5. Test quickly – fail fast
  6. Measure the success – is this solving the problems diagnosed at the start?

For more information, please contact us via our website at www.leanconsulting.com. Alternatively, follow us on social media for tips, insights and updates!

Why is it important to select appropriate processes for RPA?

By Data, High Performance, Information, Lean Techniques, Lean Thinking, Management, Performance, Robotic Process Automation, RPA, Technology

Every organisation has processes, and some will have thousands! But, are all processes suitable for Robotic Process Automation (RPA)? The answer is no. Not all processes are suitable nor can be automated. Therefore, to save on valuable funding and resource, it’s vital to identify the appropriate candidate processes for RPA.

In this article, we will cover what some of the key characteristics are for a Robot (or ‘Bot’), and the reasons why is it important to select the right process to apply RPA:

The Characteristics of a ‘Bot’…

        • It is not an ‘off-the-shelf’ solution’. There will be preparation and work definition required prior to the Bot being built.
        • A Bot needs to be designed to conduct tasks just as how a human was trained to execute the job. The Bot will then have to run through testing to ensure that it’s doing what it should be doing
        • Although a Bot doesn’t need toilet or lunch breaks, a Bot doesn’t have an infinite capacity to carry out work. There is only so much work 1 Bot can carry out (although, a Bot can do the work of between 3-8 Full-time employee, and sometimes much more)

Why is it important to select the most appropriate process for RPA?

      • The groundwork, set-up and test of a Bot cost money. A chunk of this can be wasted if a Bot is deployed to a process that is not suitable to deliver what the organisation wants.
      • The selected process is the main contributor to the success and benefits of applying a Bot.

Complex process + low frequency + low volume + low business value = Less Effective

Simple + high volume + high frequency + high value process = More Effective

      • Clients that invest in the preparation, development, testing and implementation of a Bot want to see a high return on that investment. Therefore, it is important that the right processes are selected for the Bot, and that the Bot is loaded with value-add processes that keep the Bot 100% productive.

What type of processes should we look out for as candidates for RPA?

For more information, please contact Simon Hopley or our RPA team via our website at www.leanconsulting.com. Alternatively, follow us on social media to keep updated.

Why can’t you record a phone call using your iPhone?

Why can’t you record a phone call using your iPhone?

By Technology

A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.

I’ve not needed to do this before, but since my iPhone is capable of recording and storing videos, I assumed that there would be some functionality that would enable to record calls.

Nope. Nup. Nada.

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