In the past 7 years as a Lean Continuous Improvement (CI) practitioner, the most common question I get asked is, “So… What is it you do in your role?” Usually, in response to this question, I pause for a moment and tend to describe the technical aspects of my job, whether it be: achieving financial benefits through the delivery of projects, releasing capacity through streamlining processes, describing my role as a Lean Six Sigma Black Belt and the list most definitely goes on. In all cases: I’m often greeted with a blank face, disinterest, statements such as “that sounds complicated” and then the topic of conversation quickly changes to something different and more likely understood by the unaffiliated.
Irritatingly, I went to take my medicine to find I only had 1 or 2 pills left. On Wednesday, I called by doctors surgery to ask if they can give me another prescription for the medicine. They’ve prescribed it before and it’s not a very dangerous class of drug. Read More
“We’re really busy at the moment. Could you email us about it in a few months?”
I’ve seen images posted on various social media sites declaring that the 6 most dangerous words in business are “We’ve always done it this way”.
People talk about avoiding this kind of thinking, but it’s often easier said than done.
“I’m sorry – that item is only available on the Australian iTunes service.”