Improving Sales & Service in Manufacturing

Understanding the scope

Busch is a global provider of vacuum pump technology. The business had decided to embark on an improvement journey across the Sales and Service elements of its organisation. Busch UK engaged Lean Consulting to help understand the opportunity that existed within its Sales and Service operations.

The capability available to Busch in relation to improvement was low and so part of the problem was developing Leaders to see or themselves and drive sustainable improvement.

Delivering enhanced capabilities

Initially, a diagnostic was provided to develop learning around the organisation and the challenges it faced. This allowed us to rapidly understand where the biggest opportunities for improvement were and how to engage the colleagues to help improve them.

This then led to the design and delivery of a bespoke Green belt course that related to the Busch model and the learning that had been gained through the diagnostic. As part of the training, leaders were asked to run real-world projects that would deliver improvement for Busch. This led to 6 key projects been defined and delivered by leaders within the business.

As part of the solution, Lean Consulting also provided review sessions to help support project delivery and support leaders development in the methods they had been taught.

Collaborating with the leaders to effect change

Following production of bespoke training design, Lean Consulting delivered a series of coaching sessions with key Busch project themes at the centre of the course. After each session, the leaders spent 2 weeks working on their projects and then playing back findings as part of the next training day.

Following the completion of the training, monthly review session was set up with the project teams to provide support and guidance.