Delivering their strategy
Vodafone’s Technology Division wanted to drive a culture of continuous improvement. They had drafted a strategy for how they wanted to approach this. However, the strategy involved running hundreds of half day training courses – a scale beyond the capacity of the internal team. Vodafone needed to bring in a trusted partner to help facilitate these workshops and help drive a culture of continuous improvement in the division.
It was critical to Vodafone that the partner was able to ensure high levels of consistency and engagement throughout the delivery. We assigned 4 consultants to work on the programme and ensured all the consultants were thoroughly trained in delivery of this specific course. We also regularly monitored the training to ensure that they key messages and impact weren’t diluted over time.
Training that many people in a face to face setting means you only have small amount of their time – half a day. The session has to be engaging and make them think about their own work differently, so that when they return to their day job, they can begin to apply the learning from the session.
We used a fantastic Lego simulation to bring the key concepts of lean thinking to life and were able to use these simulations to relate the learning back to their day jobs. We left the delegates with a call to action – to complete an A3 storyboard of their own improvement – which was monitored by the internal improvement team.
Delivering successful outcomes
Ultimately, we delivered around 150 Lean improvement workshops to over 2,000 colleagues at Vodafone across the 6 locations. We ensured the content and key messages were delivered consistently and effectively across the entire delegate population – ensuring we delivered on the key objectives for Vodafone.