Understanding the objectives of the training
Group Operations and Customer Services wanted to build a bespoke internal Lean Six Sigma training programme that would allow them to have a best in class approach to building improvement capability in their organisation.
To ensure it was best in class, Nationwide required that the course achieve an externally recognised, industry-leading certification (from LCS, the Lean Competency System).
Developing the content
We gathered the external accreditation requirements to commence the training build. Pulling from our vast knowledge and materials about lean, we were able to quickly align content to required deliverables.
We also developed new and interesting group exercises for the course that both engaged the delegates but also allowed for the delegates to learn the key concepts in a manner that was relevant to their business. We also uncovered examples of failure, waste, Root Cause analysis and failure demand from the organisation and wove this into the training to increase the relatability and relevance.
The outcome of the delivery
We successfully built a 2 Day, 3 Day and 5 Day Course for Lean Six Sigma training. The modular training covering 7 Categories (All 5 Principles, History of Lean & Systems thinking with material aligned to 1A, 1B & 1C LCS Competencies).
Our full training programme included Facilitator guides, Delegate guides, Workshop exercises, exams, project assessments and a case study, for all 3 levels of the Lean Competency System, Level 1a, Level 1b and Level 1c.
The classroom based approach was delivered to over 400 colleagues at Nationwide.
Moving out of the classroom
We also created a suite of online training as both a companion and alternative to the classroom-based courses. This involved the creation of individual scripts for over 300 online modules, filming presenters, building animation and editing the lot together to create an engaging, informative online programme.
We delivered this training to over 2,500 colleagues in Group Operations and Customer Services – helping them lay the foundation for continuous improvement in their operations.