What is Pega
Pega is an industry-leading ‘low-code’ platform that helps businesses to unify their processes and customer journeys from end to end. It overcomes one of the biggest barriers to modern business – the proliferation of applications and systems. By creating a configurable platform that sits above your other systems, the Pega Platform allows businesses to have a single view of a customer, a case and a workflow along with all the associated data and insight that this brings.
It’s packed with capabilities such as:
- Case Management
- Workflow Management
- Chatbots and virtual assistants
- Process Mining
- AI
But don’t take out word for it – for the last 12 reports, it has been the market leader in Gartner’s Magic Quadrant Report. It’s also one of the top 3 performers in Forrester’s The Forrester Wave report.
We have certified Pega Developers and Pega Architects at Lean Consulting. As with all our Automation development, we start by looking at a process with our Lean experts, who ensure we’re taking a customer-led approach and designing processes to be simple, beautiful, error-proof and waste-free.
If you’re thinking of using Pega or you already have the platform but want to develop more processes and better leverage it’s capability, give us a call today.
What do we mean by ‘low code’?
Low code is a relatively new term in the application industry. It generally refers to an application that uses a simple interface to develop code – rather than having to write the code yourself. What these applications do is they write the code for you. Instead of you learning a programming language, you learn how to use the software and it does the rest.
Learning to use the software is made easier by ‘drag and drop’ visual interfaces. You still have to learn how to use the software, but to become an expert in a platform like Pega is far easier than becoming an expert in .NET or Java.
Not having to write bespoke code to configure your Pega application has other advantages too – it’s far easier to troubleshoot when things aren’t working correctly.
With low code applications, you can focus more on the design of the process and getting the right outcomes, faster and easier. You don’t have to write lines and lines of code. Or when you update the code of the software – everything stops working until you figure out why.
It’s simple to integrate with other systems too. Instead of expensive and time-consuming complex system integration, Pega lets you connect with systems using API’s. In fact, it already comes with a bunch of custom API’s built-in or available in its marketplace. Where your system doesn’t offer and API – you can use the inbuilt Robotic Process Automation (RPA) tool to automate the input of data or completion of tasks in other systems. Neat, huh?