Pega Field Service
This feature is used to solve from the customer interaction to resolution. When a customer experiences any issue, they call CSR and report the issue, the CSR creates a service request for the issue. Followed by that if a field worker is required to resolve the issue, the CSR creates a job and he will create the schedule based on the most optimal travel and the availability of the fieldworker using the dispatcher portal. The Dispatcher portal shows fields workers, work orders, availability, and routes. As soon the schedule is done, the fieldworker gets the assignment in his mobile device and he can manage the assignment in his mobile. With Pega Field Service, the issue can be resolved effectively and improves the service experience.