Business Process Automation

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Business Process Automation

Business Process Management technology is revolutionising how businesses work. With the growing capabilities of low-code software, or software that writes software, the digitisation of processes in business functions is moving at pace and scale.

Business Process Management or BPM is a well-known methodology to manage processes and workflows in an organisation. This includes Design, Modelling, Implementation, Monitoring and Optimisation. Our in-house experts inject automation to this methodology or what they call Business Process Management Solution; to increase our efficiency, performance, and agility in day-to-day operations.

In an ever-complex operational environment, BPM can help you manage, operate and maintain your processes in a single place, with control and speed.

BPM Platforms that we are experts in…

A single platform to manage and operate your processes is vital in an age where we use more and more applications to deliver services to customers

As Lean experts, we understand processes and how complicated they can be as the business develop.

We help organisations to improve agility and perform strong ROI through BPMS or Business Process Management Systems – increasing value across your business.

Our BPM experts can help you to:

Reduce manual entry
Improve processing times
Digitise processes at the pace
Make your organisation more responsive
Improve control and organisation across different functions

Find out more about Business Process Management Systems (BPM)

Our approach to developing Business Process Management (BPM) solutions

Design

We help to define your existing business processes and then design a solution within the BPM platform. This design includes workflows, business rules, roles, notifications, escalations, SLAs and task management to make sure that the process is fit for purpose for your operations.

Modelling

Once we have the basis of a design, we model how this would work within your existing framework and operational structure

Implementation

Our developers implement the business model and logic into the BPM platform. Because we’re Lean by nature, we build in short sprints, creating minimum viable products for release as fast as possible

Monitoring

We monitor the performance of each BPM process we’ve created to ensure they are working effectively and as the business intended. We analyse data on performance to help improve future versions of the process.

Optimisation

The analysed data we collect determine how well the process performs in real business conditions. We use this data to drive continuous improvement within our BPM processes to ensure that we are responding rapidly to changing needs from both the customer and the business, simplifying the experience where possible and removing friction.

Business Process Automation Case Study

Nationwide needed to re-launch their Simplification and Automation department so they reached out to Lean Consulting to lead the Simplification team. Working with the permanent team, we quickly scaled our capability with external Lean and RPA experts. We also built strong relationships with different departments and divisions, demonstrating our new capabilities and how we could help them achieve their internal goals. We delivered dozens of improvements across IT, Mortgage Operations, Banking Operations, Savings Operations, Branch Network, Payment Operations, Contact Centres, Document Management and Customer Complaints.

Read the whole story here…