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5 tools I never leave home without

5 tools I never leave home without!

By | Lean Techniques, Lean Thinking, Process Improvement | No Comments
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I thought I’d offer up a quick list of the Lean Six Sigma tools I believe fit really well into Service improvement (not manufacturing). Read More

This 1 thing is the reason why classroom training is so powerful

This 1 thing is the reason why classroom training is so powerful

By | Continuous Improvement, Lean Six Sigma, Lean Training | No Comments
Recently at Lean Consulting we’ve developed a new suite of training up to Lean Six Sigma Black Belt level which focuses in on the Service sector application of these methods. During the process of designing this learning and then delivering it I started to think about how the value of shared experience is brought into not just the learning interactions themselves but the day to day development of individuals. I started to think about the question… Read More

Top 3 Reasons Why Improvement Efforts Fail

Top 3 Reasons Why Improvement Efforts Fail

By | Lean Culture, Lean Improvements | No Comments
Why do attempts to ‘improve’ the design of work in our organisations frequently end badly? I’ve been thinking about this for a while now, and there are a set of common factors that always repeat which lead to the predictable failed outcome of change efforts. These things are not sector specific, instead in Manufacturing and in Service sectors these ‘traits’ will inevitably result in failure for the organisation and the individuals involved in process of change. Read More

Lean Training Online

How do you manage risk and compliance with Robotics?

By | Compliance, Lean Six Sigma, Robotic Process Automation, RPA | No Comments
One of the hot topics for any implementation of Robotic Process Automation seems to be about risk and compliance.

One of the frameworks I see in place is to simply extend the existing compliance framework over Robotics. I can see the attraction in this – it’s less effort as you’re not changing the approach to compliance – therefore it shouldn’t ruffle (too many) feathers.

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Lean Training Online

Don’t fear Robots – fear not having Robots

By | Continuous Improvement, Lean Six Sigma, Robotic Process Automation, RPA | No Comments
I talk about Robotic Process Automation with a lot of customers – and one common response I find is that people are a little fearful of robotics.

The biggest fear seems to be about people. The human impact of Robotics. This is perfectly understandable – if robots can replace people – what need will companies have for people in the future?

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Lean and innovation aren’t mutually exclusive

Lean and innovation aren’t mutually exclusive

By | Continuous Improvement, Culture, Innovation, Lean Six Sigma | No Comments

Lately I’ve been reading posts and articles about how Lean and innovation aren’t compatible. I think I understand where this is coming from, but I think this misunderstands the point a little.

Some people are attempting to ‘be lean’ whilst being innovative. Typically, this means they are trying to keep innovation costs down and eliminate waste from the innovation process.

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