Lee Houghton - Lean Consulting

How engaged is your Customer Experience (CX) Strategy?

“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...

Selecting the right process for RPA (Robotic Process Automation)

By Lee Houghton
In Robotic Process Automation, RPA, Uncategorised

Not all processes within a company can be automated. Well, with less than 5 months until we are celebrating Christmas, some organisations are thinking it has already come early when they hear about RPA – Robotic Process Automation.

This one thing can help get your process improvement approved

By Lee Houghton
In Lean Thinking, Problem Solving, Process Improvement

This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here

How likely are you to recommend NPS to your friends and family?

By Lee Houghton
In Customer experience, Customer Satisfaction, NPS

How important is the Net Promoter Score? I remember having a conversation a few years ago with a senior manager of a telecommunications company who declared “our happiest customer is the one who has a fault and then rings us” I challenged this at the time, “surely a happier customer...

How close are your Employee Engagement and Customer Experience Strategies?

The parallel between Employee Engagement and Customer Experience Strategies is closer than you may think. Double acts have long been part of many peoples lives, from Morecambe & Wise, Penn & Teller or even Cake & Custard. These have each had their own success and in business, there are two...

How engaged is your Customer Experience (CX) Strategy?

Selecting the right process for RPA (Robotic Process Automation)

This one thing can help get your process improvement approved

How likely are you to recommend NPS to your friends and family?

How close are your Employee Engagement and Customer Experience Strategies?

Site Search

Featured Courses

Recent Posts

Recent Comments

Categories

How engaged is your Customer Experience (CX) Strategy?

Selecting the right process for RPA (Robotic Process Automation)

This one thing can help get your process improvement approved

How likely are you to recommend NPS to your friends and family?

How close are your Employee Engagement and Customer Experience Strategies?

Site Search

Featured Courses

Recent Posts

Recent Comments

Categories

Tags