Cameron Turner - Lean Consulting

What really kills change and improvement projects

By Cameron Turner
In Change, Improvement, Lean, Lean Consulting

I’ve been delivering Lean Improvements in organisations for over 15 years. I see resistance in almost every project I’ve delivered. Sometimes, it’s minor and sometimes, its maximum resistance and sometimes, it kills the improvement completely. The big question of course is… Why?

Beware, Narcissistic Leaders!

By Cameron Turner
In Lean Thinking, Robotic Process Automation, RPA, Uncategorised

It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...

Why outsource to big companies?

By Cameron Turner
In Outsourcing

Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms.

How do you manage risk and compliance with Robotics?

By Cameron Turner
In Compliance, Lean Six Sigma, Robotic Process Automation, RPA

One of the hot topics for any implementation of Robotic Process Automation seems to be about risk and compliance. One of the frameworks I see in place is to simply extend the existing compliance framework over Robotics. I can see the attraction in this – it’s less effort as you’re...

Don’t fear Robots – fear not having Robots

By Cameron Turner
In Continuous Improvement, Lean Six Sigma, Robotic Process Automation, RPA

I talk about Robotic Process Automation with a lot of customers – and one common response I find is that people are a little fearful of robotics. The biggest fear seems to be about people. The human impact of Robotics. This is perfectly understandable – if robots can replace people...

Lean and innovation aren’t mutually exclusive

By Cameron Turner
In Continuous Improvement, Culture, Innovation, Lean Six Sigma

Lately I’ve been reading posts and articles about how Lean and innovation aren’t compatible. I think I understand where this is coming from, but I think this misunderstands the point a little. Some people are attempting to ‘be lean’ whilst being innovative. Typically, this means they are trying to keep...

A tale of two processes

By Cameron Turner
In Lean Six Sigma, Lean Techniques, Process Design, Process Implementation

One good process and one bad process My parents were interior decorators – so when I was a child, whenever we went somewhere, my parents couldn’t help but comment on the interior design of the place. And I mean everywhere.

Lean in an Office is different from Lean in Manufacturing

2 Comments
By Cameron Turner
In 5S, Continuous Improvement, Lean Six Sigma, Lean Techniques

Lean has its roots in Manufacturing, so it follows that many consulting firms also have their roots in consulting for Manufacturing. Most of these consulting firms have embraced lean in office and white-collar areas – I have no beef with that at all.

Here are the results of every Customer Satisfaction survey ever.

If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed:

Could a woman play in a men’s football league?

By Cameron Turner
In High Performance, Leadership, Lean Six Sigma

Have we got the right people in the right roles? Blackburn Rovers play in the Championship League here in England – and they’re not having a great season. There’s a good chance they’ll be relegated to League One next season.