Systems Thinking Masterclass
In-House Classroom
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Price: £1,999
Format: In-House Classroom
Duration: One Day Classroom Training
Support: LinkedIn Group for Continuous Support
Systems thinking is about looking at an entire system of processes that interact together – rather than focusing on a single process in isolation.
This approach to thinking helps understand the complex relationships that processes have with each other.
For example, a poor commission process might be causing harm to an effective sales performance – but commission structures are typically created and agreed with HR and are not part of the sales process. Only focusing on a sales process would miss the connection between these two disparate activities – this is where systems thinking comes into its own.
Regardless of the processes in focus, systems thinking can help you understand how all processes work together and influence each other.
Our In-House Classroom course is aimed at companies who wish to train a number of individuals. The material will include your company name and only include attendees from your company, it’s a more cost effective approach if you have a number of people that you want to train.
Course Content
ROOT CAUSE ANALYSIS
PERFORMANCE IMPROVEMENT
SYSTEMS THINKING
CUSTOMER EXPERIENCE
COMPLEX PROCESS RELATIONSHIPS
EMPLOYEE ENGAGEMENT
Days

Systems Thinking Overview and Background
- Command & Control issues
- Understanding a system
- Working Examples
- Behaviour over time
- Understanding the data that makes a difference
- Check Plan Do