Managing Conflict Training
In-House Classroom
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Price: £1,999
Format: In-House Classroom
Duration: One Day Classroom Training
Support: LinkedIn Group for Continuous Support
Whether you like it or not – conflict often appears in the workplace. Sometimes it’s direct and overt, but other times much more subtle.
Sometimes, people can be too passive when dealing with conflicts, allowing them to linger or remain unresolved. Other times, some people can be too bullish in dealing with a conflict.
The consequences of either approach can manifest themselves in other ways.
When working in change environments, conflicts can derail entire programmes of work or ensure funding is cut from a value project.
We teach you some core skills about dealing with conflict to help resolve issues with the minimum amount of effort and disruption.
Our In-House Classroom course is aimed at companies who wish to train a number of individuals. The material will include your company name and only include attendees from your company, it’s a more cost effective approach if you have a number of people that you want to train.
Course Content
EMOTIONAL RESPONSES
COMPROMISE & MEDITATION
CONFLICT RESOLUTION
HANDLING ABUSIVE BEHAVIOUR
DE-ESCALATING CONFLICTS
COMMUNICATION
Days

Surfacing issues
- Poor communication
- Identifying the root cause of the conflict
- Effective language
- Emotional responses
- Agreeing actions