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Course Content

COST OF POOR QUALITY
RECOGNISING HIDDEN COSTS
REPEAT CONTACTS
QUALIFYING IMPACTS
TOP 5 REASONS FOR REPEAT CONTACTS
HIDDEN WASTES

▷ Repeat Contacts In A Call Centre

▷ Impact On Complaints

▷ Gratuity Payments

▷ Lost Customers

▷ Summary

⚐  All units must be completed

✓ Leads to a certification with duration: Forever