Cost of Poor Quality Masterclass

In this workshop, we focus on unearthing the cost of the poor quality. We work through a case studying looking specifically at Repeat Contacts in a contact centre.

We work through a series of hidden impacts and look at quantifying the cost of each of these.

We also work through a real life process (chosen by the organisation) at your workplace and the delegates use their newly found skills to identify the Cost of Poor Quality apparent. We also discuss next steps and best practices for attacking the waste and removing it.

Our In-House Classroom course is aimed at companies who wish to train a number of individuals. The material will include your company name and only include attendees from your company, it’s a more cost effective approach if you have a number of people that you want to train.