We utilise a wide range methodologies, tools and techniques to provide services to our clients. Some are well-known approaches such as DMAIC or PDCA, others are bespoke to Lean Consulting and have been developed and refined over the years to provide maximum results for our clients.

But more importantly, our approach is to work closely with your key employees to achieve results. We believe that the only way to truly create a culture of sustainability is to work with your staff to design and implement change. Failure to engage with your staff only leads to short term gains and a never-ending cycle of massive change interventions.

We appreciate that certain stakeholders are critical to the success of any change activity, so we have developed an approach where we take the time to understand our key stakeholders and develop a plan to keep them engaged and supportive. We identify key stakeholders, analyse their level of engagement and influence, develop a strategy that enables them to participate and create a clear communications plan.

To compete in today’s progressive economy a business must continuously improve its performance. Improved performance alone, however, is not enough: improvement must be sustained and the personnel within the organisation fully engaged.

Unlike many other Management Consultancies, Lean Consulting is expert in performance improvement and through our sister company, Lean Sigma Academy, Lean Six Sigma Training. Thats it. Thats all we do. Employing the trusted methodologies and proven analysis techniques of Lean Six Sigma we empower companies on their journey to Operational excellence.

We understand that one of the biggest challenges most companies face today is to do more with less – and this requires change. A change not only to the way work is processed but to the way work is thought about. This change must be from the top down to be sustainable. Without this we will simply be doing less with less and lose market share.

We have a unique approach to ‘getting knowledge’ of your organisation:

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Service Drivers

What logic is driving the service?

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Root Cause

What makes the waste happen?
What assumptions have been made in the design of work?

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What’s the value work?
How does it flow?
Identify the waste?

Flow = Value Work – Waste

Our Approach to Lean Consulting
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What is the organisation here to do?
Does everyone share the same view?

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Understand the Customer

What matters to the customer?
What do they say on the phone?

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What do we Measure?

Do we Measure the ‘right things’?
Do we measure ‘what matters to customers?
…why do we measure what we do?

For businesses, delivering products and services is a collection of processes and activities. Lean Consulting takes a holistic view of your processes to understand activity that adds value to the customer and using Lean methodology, what improvements can be made.

We have helped clients:

  • Identify multi-million pound annualised savings
  • Increase output by 200%
  • Increase efficiency by 32%
  • Increase productivity by 48%
  • Double the internal quality performance
  • How? By helping them change the way they complete their work.

Founded in 2007, Lean Consulting was born from a desire to provide the highest quality Consultancy services at a price competitive rate. Our Consultants have all come from Operational backgrounds and have extensive experience in managing Operational departments successfully delivering improvement based transformation programmes.

We’ve been in your shoes. We can relate to your problems because they were once ours.

Lean Consulting can provide a range of consultancy services to virtually any industry. If you have any kind of Administration Functions, Contact Centres, Back or Front Office or Document Management Services, we can help you.

The principles, tools and techniques we apply are agnostic of industry.

Our consultants have a wide and varied background of working in a diverse range of industries such as:

  • Banking
  • Insurance
  • Life and Pensions
  • Telecommunications
  • Energy
  • Retail
  • IT
  • Public Sector

Each new Operation we encounter confirms to us that it doesn’t matter if you are selling elephants or servicing car insurance, you face the same issues as every other operation. All operations can benefit from Lean Consultings’ services.