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Every time i access the NHS it's painful & wasteful

Every time I access the NHS it’s painful & wasteful

By | Customer experience, Customer Service, Lean Thinking | No Comments
On Tuesday I had a flare up of an ailment I sometime get (once or twice a year) in my foot. A simple medicine takes care of it – but it requires a prescription.

Irritatingly, I went to take my medicine to find I only had 1 or 2 pills left. On Wednesday, I called by doctors surgery to ask if they can give me another prescription for the medicine. They’ve prescribed it before and it’s not a very dangerous class of drug. Read More

5 tools I never leave home without

5 tools I never leave home without!

By | Lean Techniques, Lean Thinking, Process Improvement | No Comments
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I thought I’d offer up a quick list of the Lean Six Sigma tools I believe fit really well into Service improvement (not manufacturing). Read More