Yesterday I came across a process improvement that had unintentionally reduced performance. It was a classic case of Primary Measure vs Counter Measure. The Primary Measure improved as a result of the change, but the Counter Measure dived.
By now you’ve probably heard that Apple have been asked to pay €13 billion in back taxes to Ireland. I’m fairly certain that they won’t pay a cent of this (or they’ll agree a much much smaller compromise figure). Read More