Yesterday I came across a process improvement that had unintentionally reduced performance. It was a classic case of Primary Measure vs Counter Measure. The Primary Measure improved as a result of the change, but the Counter Measure dived.
By now you’ve probably heard that Apple have been asked to pay €13 billion in back taxes to Ireland. I’m fairly certain that they won’t pay a cent of this (or they’ll agree a much much smaller compromise figure). Read More
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We want to help create high performance organisations. Our goal is to help our clients reach their goals. We believe in the transparency of our work and request that our clients work with us in collaboration, and not for us to operate in isolation.