“I’m sorry – that item is only available on the Australian iTunes service.”
Yet it’s management who have the responsibility for improving a product or service. How well does a manager understand the work their team or their department completes? More often than not the answer is ‘not very well’.
This morning, it was British Airways.
The Call Centre Manager proudly advised me that the dramatic change was due to their investment in me as a ‘leader’ and evidence that their development of my managerial skills was working.
A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.
I’ve not needed to do this before, but since my iPhone is capable of recording and storing videos, I assumed that there would be some functionality that would enable to record calls.
Nope. Nup. Nada.