Monthly Archives

January 2016

Doing something badly doesn't necessarily mean the solution was wrong

Doing something badly doesn’t necessarily mean the solution was wrong

By Leadership
The coal face. The front line. The people that do the actual work. These are the people who understand how an organisation delivers their product or service.

Yet it’s management who have the responsibility for improving a product or service.  How well does a manager understand the work their team or their department completes? More often than not the answer is ‘not very well’.

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Is Myers-Briggs any more useful than a Horoscope?

Is Myers-Briggs any more useful than a Horoscope?

By Leadership
In my very first Team Manager role early in my career, my employer put all of us through the Myers-Briggs personality test (also known as MBTI). It said I was quite introverted and thinking more than feeling. About a year later, they put us through the test again and I had morphed into a much more extroverted person, who was now more feeling than thinking.

The Call Centre Manager proudly advised me that the dramatic change was due to their investment in me as a ‘leader’ and evidence that their development of my managerial skills was working.

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Why can’t you record a phone call using your iPhone?

Why can’t you record a phone call using your iPhone?

By Technology

A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.

I’ve not needed to do this before, but since my iPhone is capable of recording and storing videos, I assumed that there would be some functionality that would enable to record calls.

Nope. Nup. Nada.

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